With the site package that you have just purchased you will receive free phone
support for the first 30 days of your site package.
If more help is needed after those first 30 days then you
can purchase 1/2 hour blocks of phone support for $20. You can also use
our online ticket system to send us a ticket with your question-
this is
always free and so is the "Online Chat" service.
Using our online ticket system is the best way for
you to get a quick response from our technical support team. The online ticket
system helps track your questions and allows us to respond to each person in an
orderly fashion. To submit a ticket, go to
http://support.halosites.com, you must first "Register" before you can submit a ticket. Remember to always include
your HaloSites Admin ID and PW. This lets us know which site you are referring
to and we require this information before any work can be done on your ticket
request. This is a safety measure designed to protect your site from unwanted
changes.
One of the goals at HaloSites was to create easy to manage web sites
that any one could maintain and control. With that said, we understand that not
everyone has the same level of computer knowledge or skills. At HaloSites our customers come first and therefore we provide many ways for
users to get help and support with their site.
Let us know if we can be of any assistance to get you started on using your web
site tools. Keep in mind we can customize your site even further to meet your
specific needs.